Posted by: Glenn P. TITLE: MOTORIZED BICYCLES: New Whizzer No Warranty
Dummy me. Just purchased a ~99 Whizzer motorbike from a dealer in Ill. from and EBay auction. No where in the text does it say "good luck with warranty" and stupid me didn~t ask. I had it shipped to Portland, Oregon. Some parts were damaged, not from the freight company but from poor packing at the factory. (Over tightened retainer broke throttle cable nipple.) OK. Make a call to Whizzer Customer Service and find out that if the bike wasn~t "assembled" by an authorized dealer the parts would not be replaced under warranty, absolutely! (Debbie in CS was adament about this and wouldn~t return calls. Said I should work it out through the selling dealer. Dealer is now ignoring me too.) I~m tempted to dispute this purchase from my credit card until I~m satisfied. All I wanted was to ride this new toy. I also learned of similar stories from an associate in Vancouver, WA. and Idaho. Whizzer has just plain lousy service in general or ignores any warranty altogether. How can they maintain loyalty and respect from customers? Scary. Schwinn has allowed me to assemble bikes personally and been very obliging with warranty parts by just showing a receipt. Sure each Mfgr. is different with respect to parts replacement, but for an upstart company to ignore it~s limited sales base is not good. Guess I won~t be to eager to recommend or want to purchase future units. Just my two cents.
Posted by John Herron
Hi, The New Cyclones have a one year unlimited mileage warranty.
We have had a few Cyclones get damaged in shipping, but we
know it happens and send the replacements as soon as we can.
Posted by Rif Addams
I had the same problem with the Zipper Bicycle motor I had.
If no one minds too much, I~ll try to be brief with THIS great adventure! :-}
July 4th, 1999. A good friend of mine was throwing a party not only for the Independance celebration but also a going away party, as his wife had just landed a teaching position at a university in the midwest. Anyway, He gave me an old Huffy that had been painted camoflauge. It had a Zipper bicycle motor on it.
In in August I discoverd a Design flaw. The main mounting bracket cracked almost in half; and the drive roller was worn smooth, (This engine was old and who knows how many HARD miles were on it, just to be fair). Well after months of exhausting research I finally located the current manufacturer.
No body would give me the time of day or return my calls.
Nothing. Zero. Zip.
Now I~ve redesigned the bracket, I had a coworker write a program to machine a brand new one out of high grade aircraft aluminum. I just have to wait until a machine doesn~t have a job set-up or running in it. I~ll have a new bracket.
I priced a brand new motor for it, ( the old one blew so bad when it finally gave up the ghost that it blew chunks of the outer case! I still have the scar on my leg for that one...Not fun at 35 M.P.H.)
I~m still working out the drive roller design. I didn~t really like the old one. I would like to utilize Dimension Edge~s interchange system. They not only have ones for wet use, but different diameters so you can tune it for torque or speed or what have you. They also use urethane, so it doesn~t wear your tire as rapidly.
Sorry to take up so much space with all this, but DARN I wish I had the money tomanufacture these things. DARN right you would see customer satisfaction and complete support parts, tech. whatever!
Anyway, keep the tire side down.
Posted by mike q.
No service after the sale appears to be the norm for these motorized bicycle/scooter outlets based on personal experience and what I~ve heard from others. The fad will probably die fast because of it. Until then, buyer beware!
Posted by Rif Addams
I wonder if the Cyclone Motorbike Co. is any better? Their product looks enticing, but I wonder how it holds up as far as quality.
If the product is as good as it looks, and if their customer service is better, Whizzer could have a real problem soon...
Anybody have any input/info on the Cyclones? Ridden on one? Own one?
Would like to know more about them.
Posted by Rif Addams
Thanks for the tip. I had similar problems trying to purchase parts w/o buying a whole bike. The Harley dealer here in Tacoma was absolutely wonderful in trying to help. What can ya~ do when the Mfr. won~t even help the dealers?!
Pitiful. It~s really too bad that this company isn~t owned and operated by those who really care, appreciate, and just in general are real fans of the Whizzer.
My 2 cents worth,
Rif in Tacoma
All bicycle content (c)2020 Menotomy Vintage Bicycles